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FAQs
Quick answers before you choose your next craft kit.
How do the Deals offers work?
Choose an eligible product and add the required quantity to your cart. When the offer conditions are met, the discount will be applied automatically.
Do I need a coupon code?
Do I need a discount code?
Which products are included in the promotion?
Only products displayed in the current Deals campaign are eligible. Similar products elsewhere on the website may not be included.
Can I choose different products in the same offer?
It depends on the promotion. Some offers allow eligible products to be mixed, while others require specific products or quantities.
Why is the discount not showing in my cart?
Check that your products and quantities meet the offer conditions. The campaign may also have expired or reached its promotional stock limit.
Can I use another coupon with a Deal?
Some offers cannot be combined with other coupons or automatic discounts. Your cart will show which discounts can be applied together.
How long will these Deals be available?
Deals are available for a limited time or while promotional stock lasts. Some offers may therefore end earlier than the displayed date.
What happens if a Deal product sells out?
The product will be marked as sold out or removed from the offer. It may still be available elsewhere on the website at its regular price.
Can I return an item purchased through a Deal?
Deal items generally follow our standard returns policy. Refunds may be recalculated if returning part of a multi-item promotion.
Will the offer remain if items are left in my cart?
Items in your cart are not reserved. The offer may change or expire before checkout, so please review your final total before ordering.
