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OUR STORY

At CraftDIYKit (“the site”, “we”, “us”, “our”, or “CraftDIYKit”), we live by a simple motto: Unlock Creativity.

We believe that there is an artist inside everyone, and that each of us is an idealist who loves bringing ideas to life. That’s why we pour our passion into crafting challenging puzzles that are also works of art. Our goal is to seamlessly blend engineering, creativity, and art, creating something truly unique.

To stay true to our motto, we follow a set of guiding principles that inspire everything we do, every single day.

Our Guiding Principles

1. Earn Your Trust

  • We believe your trust is fundamental.
  • Strict quality controls on everything we sell.
  • Every order is manually double-checked before shipping for your peace of mind.

2. Genuine Care

  • Every detail and step of your shopping experience matters.
  • Our entire team—Products, Customer Service, Logistics—works together to perfect your experience.

3. Keep it Simple

  • Aiming for a hassle-free process, with no confusing policies or forms.
  • Our Customer Service team is available 24/7—ready to help and constantly working to improve.

4. Deliver Happiness

  • Every order is an opportunity to create joy.
  • Delivering happiness is at the heart of what we do, motivating us to keep getting better.

Our Promises To You

  • Fast Shipping:
    All orders ship within 48 hours, stocked and ready. We never sell what we can’t ship right away.
  • 24/7 Support:
    100% same-day response rate—even on weekends and public holidays.
  • 30-Day Unconditional Return:
    Hassle-free returns within 30 days—even if your product is damaged in shipping.
  • Privacy:
    We take your privacy seriously, with strict policies to control access to your information.

Our Commitments To Society

  • Environmental Protection:
    We minimize waste from packaging and shipping, using recycled materials wherever possible.
  • Equal Opportunities:
    Strictly no unethical discrimination based on race, gender, sexual identity, age, marital/family status, pregnancy, or disability.
  • Animal-Friendly:
    A nurturing, animal-friendly workplace (pets are welcome!), and we never sell products harmful to animals.

Feedback

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Send us your feedback here.
We always appreciate your thoughts and welcome all feedback.

Let us help you unlock your creativity—one puzzle at a time!